Shipping Information

 

At KOKOSKO offers free shipping on all orders over $30.

Order Processing Times

Once your order is placed, please allow 1-3 business days for processing and dispatch. Orders are considered dispatched once they are handed to our shipping carrier and in transit to your address. During peak periods and holidays, processing may take up to 7 business days.

Estimated Shipping Times

Shipping times are based on your location and commence once the order is with the carrier. Below is an overview of estimated delivery times by location:

 

  • 🇺🇸 United States: 5-9 business days
  • 🇨🇦 Canada: 7-9 business days
  • 🇬🇧 United Kingdom: 7-9 business days
  • 🇦🇺 Australia: 7-9 business days
  • 🇩🇪 Germany: 7-9 business days
  • 🌏 Rest of the Word: 9-30 business days


 

Please be aware that during peak times and holidays, there may be delays in transit or tracking updates due to factors beyond our control. For international shipments, unexpected customs delays may occur, which can extend the delivery timeframe.

Order Changes and Accurate Shipping Details

Customers are responsible for ensuring shipping details are accurate and complete at checkout. Incomplete or incorrect details may result in processing delays or order cancellation. If there is an address issue detected by our system, our customer support team will contact you via email within 3 business days. Without a response within this timeframe, we may need to cancel the order.

If you need to adjust your shipping details, please contact us at shopatkokosko@gmail.com within 24 hours of placing your order. We will do our best to accommodate changes but cannot guarantee adjustments beyond this time.

Delayed Delivery

We understand the importance of prompt delivery and work to ship orders as quickly as possible. However, certain circumstances outside our control, such as severe weather or transportation disruptions, may cause delays. Should this happen, we will work with the courier to ensure your package is delivered as soon as possible.

Additionally, delays may result from product availability, address verification issues, or payment processing. We will promptly notify you if any issues arise that may delay your order.

While KOKOSKO is not liable for delays due to external factors, we will keep you updated on your order status and assist in resolving any delivery issues.

Lost or Stolen Packages

If your package is lost or stolen during transit, please contact us at shopatkokosko@gmail.com for assistance. While we are not liable for lost or stolen packages, we can help by reaching out to the courier and assisting you in filing a claim.

In such cases, we recommend that you also contact the courier directly to file a claim, as they may require additional information to resolve the issue. If the package is irretrievable, we may offer a replacement depending on the circumstances.

Shipping Policy Updates

KOKOSKO reserves the right to update this Shipping Policy at any time without prior notice. We encourage customers to review the latest version of this policy before making a purchase. By purchasing from KOKOSKO, you acknowledge and accept our Shipping Policy, including any updates that may be made.

If you have any questions about our Shipping Policy, feel free to contact us at shopatkokosko@gmail.com.